Volunteer Policies and Procedures

Description The Call Center is a web-based system allowing agencies, clients, donors, etc., to c...

Description The Fresh Start Furniture Bank Call Center group is responsible for handling web-bas...

There's a website called FindHelpMail.com, which connects people who need help with an appropriat...

Start a web browser Log into your FSFB account Click on the Call Center app button Click on ...

Description This guide describes how to view the transportation schedule, set the route, and sch...

Guidelines for Inspecting Furniture Look for the following: Rips or tears in the fabric, even...

TRAFFIC COP Prepare clip board with tax receipt, tally by town form, client names Greeting of a...

Clothing Berlin: Many Hands Thrift Shoppe – 24 Central St. (Rte. 62) (508) 838-2575 Marlborou...

Someone with access to the PayPal account needs to log into the PayPal web site Click on Repor...

Financial Records Tasks Get the mail from the very back of the storage area or from the safe. ...

Client Appointments To access client appointments you need to log-into the system as an agency. ...

Greet the Client. Verify the client's name, address, and contact info on the referral form. ...

Clothing Berlin: Many Hands Thrift Shoppe – 24 Central St. (Rte. 62) (508) 838-2575 Marlborough...

Procedure for a Snow Day/Shift Cancellation In the event that a shift will be canceled due to a ...

Front Desk and Client Check-in Duties Tasks associated with the front desk and client check-in a...

Main Menu Turn on the lights in the photo area.  Position the lights so that they adequately ...

Appliances (anything with a cord)  Cleaning / Testing Inventory: The sorting area tests & cle...

Lead Mover Shift Planning Meet with the Store Manager 15 minutes before the start of shift to...

Scanning QR Codes In this job, you will support the Personal Shopper who is working with the cli...

PERSONAL SHOPPER Fresh Start Furniture Bank’s mission is to help restore hope, dignity, and stab...

Selecting and Packing Linens In this job, you will support the Personal Shopper who is working w...

Personal Shopper Pick headboards first so you know the sizes necessary Some headboards come w...

Flow for Check in & Starting to Shop The Front Desk volunteer will check in the client by noti...

General Introduction Volunteers working in the sorting area at Fresh Start are a vital part of t...

Registration and Inspection: Renew Registration - Due December 2025 File paperwork in glove...

Supplies: Ensure the following are on the truck: Tool backpack Dots Screwdrivers Adjusta...

Start a web browserLog into your FSFB accountClick on the Call Center app buttonClick on the Dona...

Description This guide describes how to view the transportation schedule, set the route, and sch...

Here's how you convert a word document into a format that you can import into BookStack. One-tim...

Client Flow When Experiencing Network Issues Determine the issue: If a shopper’s laptop is ex...

I hope that no one is reading this because the network is down, but stuff happens, and as a resul...

System Description The FSFB Volunteer Scheduling System is designed to easily handle the complex...

New Volunteer Information Sheet Our Address: 16 Brent Drive, Hudson Our Mission: Fresh Start F...

New Volunteers Process Tour Times 11am on the first Saturday, and following Thursday per mont...

Our Address: 16 Brent Drive, Hudson How Clients Set Up Appointment: To receive furniture, clien...