Info email from GetHelpMail.com

There's a website called FindHelpMail.com, which connects people who need help with an appropriate agency/group.  We receive emails from them in our Info account.  The following describes how to handle these emails:

• Assign the ticket to the Clients group
• Go to the Clients group and open the ticket
• Check to see if the email includes the client's email address.  If it doesn't, you have 2 options
  • Just close the ticket
  • Call the client to get an email address.
• Change the email address to the client's email address, which is in the GetHelpMail email.
• Update the ticket
• Click on Reply to Email
• Select the "How to Obtain a Referral to Fresh Start" message, which will tell them how to go about getting a referral.
  
• Send the mail
• Close the ticket