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Description The Fresh Start Furniture Bank Call Center group is responsible for handling web-based queries and e-mail from donors wishing to donate items to Fresh Start Furniture Bank. This guide describes how these contacts should be handled. It is strongly ...

Start a web browser Log into your FSFB account Click on the Call Center app button Click on the Donations group button On the black menu bar at the top of the screen, you should see "Transport Schedule".  Click on that. Transport Schedule will only ap...

Description This guide describes how to view the transportation schedule, set the route, and schedule new transport slots. Viewing the Transport Schedule You can view the transport schedule by going into the Call Center app and selecting the Donations group...

Main Menu Turn on the lights in the photo area.  Position the lights so that they adequately illuminate to photo area. Go to the Volunteer page on the FS website Log in Select the Inventory Entry application This icon opens to the Main Menu of th...

Appliances (anything with a cord)  Cleaning / Testing Inventory: The sorting area tests & cleans appliances If it doesn't look clean, don’t photograph. Return to sorting.  Inventory Entry Select Kitchen as the Item Class Select Small Appliance or S...

System Description The FSFB Volunteer Scheduling System is designed to easily handle the complex task of managing jobs and associating them with volunteers.  Volunteers sign up for jobs using a website or text messages, which are described in another document...

Description The Call Center is a web-based system allowing agencies, clients, donors, etc., to communicate with Fresh Start via a web browser, email, or phone. This guide describes how these contacts should be handled. It is strongly suggested that you play t...

New Volunteer Information Sheet Our Address: 16 Brent Drive, Hudson Our Mission: Fresh Start Furniture Bank helps restore hope, dignity, and stability in our community by recycling donated furniture and housewares for free to people in need. About Fresh St...

New Volunteers Process Tour Times 11am on the first Saturday, and following Thursday per month Dates may change due to trainers’ availability Dates are updated on the website Tour with New Volunteers Provide 4 Handouts Initial Tour Information ...

Our Address: 16 Brent Drive, Hudson How Clients Set Up Appointment: To receive furniture, clients must obtain a referral from a social service agency. Clients then have 30 days to come in and select their furniture and housewares. Clients can have up to 2 vi...

Selecting and Packing Linens In this job, you will support the Personal Shopper who is working with the client. While the Shopper and the client are choosing furniture, etc., you will be selecting bed, kitchen, and bath linens for the client. You will also be...

Client Flow When Experiencing Network Issues Determine the issue: If a shopper’s laptop is experiencing problems connecting to the web-based shopping application, follow these steps to diagnose the issue and attempt to resolve the problem: Refer to "Net...

Personal Shopper Pick headboards first so you know the sizes necessary Some headboards come with side rails or a metal bedframe, so they don't need a platform or additional metal frame Mattresses Select Mattresses - General or Mattresses - Grant as t...

Lead Mover Shift Planning Meet with the Store Manager 15 minutes before the start of shift to understand goals for the day. Ensure “Client Check-in” person is prepared to put Client name tags on vehicles. Plan the shift: Understand who has volunteered...

Scanning QR Codes In this job, you will support the Personal Shopper who is working with the client. While the Shopper and the client are choosing furniture, etc., you will be gathering any small inventory items that the client has selected including dish set...

PERSONAL SHOPPER Fresh Start Furniture Bank’s mission is to help restore hope, dignity, and stability in our community by recycling donated furniture and housewares, for free, to people in need. Our personal shoppers have the most contact with our clients and...

General Introduction Volunteers working in the sorting area at Fresh Start are a vital part of the behind-the-scenes work. All of the home goods donations received by our donations staff are brought to the sorting area. The soft items, such as bedroom, bathro...

Registration and Inspection: Renew Registration - Due December 2025 File paperwork in glove compartment Replace the sticker MA Inspection due in February each year. Have garage do an inspection of truck. Have garage change oil. General M...

Supplies: Ensure the following are on the truck: Tool backpack Dots Screwdrivers Adjustable wrench Zip-Lock bags to transport hardware Plastic wrap Soft-blow hammer Marking pen Bin #1 - Tie-down Straps Bin #2 - Approximately 6 moving blanket...

Start a web browserLog into your FSFB accountClick on the Call Center app buttonClick on the Donations group buttonOn the black menu bar at the top of the screen, you should see "Transport Schedule".  Click on that. Transport Schedule will only appear for use...