Saturday Donations Process Flow

TRAFFIC COP

Prepare clip board with tax receipt, tally by town form, client names

Greeting of arriving vehicle

• Thank you for coming.
• What town are you from?
• Have you been here before?
• Do you need a tax receipt?
• Drive to the right, someone will wave you to the unloading point.

For early arrival of clients

• Welcome, your name and appt. time?
• Direct them to park, let them know you’ll let inside know you’re here
• Go inside to tell check-in person

GREET & INSPECT DONATIONS

Review Donation Take and Don’t Take sheets

Greeting of arriving vehicle

• Thank you for coming! Have you been here before?
• What do you have for us today?
• Please turn off your car.
• We’ll inspect it and then unload

Inspect: **does it pass the “I’d give this to my family”.

• Condition – tears, stains, very worn, very faded,
• Smells – mold, cigarettes, pet “friendly”

Further Inspect items:

• Read the What We Take/Don't Take on the FSFB website
• Housewares – scan box for scratched, worn pots, pans, plastic dishes & containers,
• Linens – “have they recently been cleaned?”
• Rugs – many/large stains on top & bottom (usually by pet), smells
• Upholstered chairs – worn arms, cushions, back; stains; tears(if small, may have the time to fix).
• Mattresses – where has this been used? (guest room is usually acceptable, need 8” thickness
• Box Springs – we’ll take them!...unless large tear that can’t be taped

If items don’t meet FSFB standards, thank them, explain

• We don’t accept these items. Did you see our website?
• These items don’t move.
• These items are better for Savers.
• We’re unable to take this item as it won’t fit/work for our clients small space
• Linens can go in our Fiber Recycling bin

DONATIONS MOVERS

• Setup outside - cones, carts, small, carts, linen bins, mattress tarp
• Spray mattresses, box springs
• Apply same color dots to table & chair sets, and bedroom sets
• Unload inside - linens, appliances, furniture in back
• Wrap table legs and bed frames….recheck for same color dots!

Other places to donate:

• Savers – Marlborough, Framingham
• Ashland Worcester - ReStore – light fixtures, paint
• Sudbury - Goodwill truck
• Buynothingsellnothing.com
• Maynard – dump 1 item
• Sudbury – Facebook “Sudbury Curb Alert”