Recently Updated Pages
Transport Schedule
Description This guide describes how to view the transportation schedule, set the route, and sch...
How To Print The Transport Schedule
Start a web browser Log into your FSFB account Click on the Call Center app button Click on ...
Store Cheat Sheet
Store Cheat Sheet Insurance Gallant Insurance - Contact is Jeanne MayerJMayer@GallantIns.com978...
Additional Resources for Clients
Clothing Berlin: Many Hands Thrift Shoppe – 24 Central St. (Rte. 62) (508) 838-2575 Marlborough...
Client Checkin Duties
Greet the Client. Verify the client's name, address, and contact info on the referral form. ...
Client Appointments
Client Appointments To access client appointments you need to log-into the system as an agency. ...
Additional Resources for Donors
Clothing Berlin: Many Hands Thrift Shoppe – 24 Central St. (Rte. 62) (508) 838-2575 Marlborou...
Saturday Donations Process Flow
TRAFFIC COP Prepare clip board with tax receipt, tally by town form, client names Greeting of a...
Inspecting Donations
Guidelines for Inspecting Furniture Look for the following: Rips or tears in the fabric, even...
Call Center User's Guide for the Donations Group
Description The Fresh Start Furniture Bank Call Center group is responsible for handling web-bas...
How to Print the Transport Schedule
Start a web browserLog into your FSFB accountClick on the Call Center app buttonClick on the Dona...
Truck SOPs
Supplies: Ensure the following are on the truck: Tool backpack Dots Screwdrivers Adjusta...
Truck Maintenance
Registration and Inspection: Renew Registration - Due December 2025 File paperwork in glove...
Call Center User's Guide
Description The Call Center is a web-based system allowing agencies, clients, donors, etc., to c...
Sorting
General Introduction Volunteers working in the sorting area at Fresh Start are a vital part of t...
Selecting Linens and Kitchenware
Selecting and Packing Linens In this job, you will support the Personal Shopper who is working w...
Item Class Specific Guides
Appliances (anything with a cord) Cleaning / Testing Inventory: The sorting area tests & cle...
General Instructions
Main Menu Turn on the lights in the photo area. Position the lights so that they adequately ...
How to pick Mattresses, Bed Frames & Platform Beds
Personal Shopper Pick headboards first so you know the sizes necessary Some headboards come w...