# Client Appointments

**Client Appointments**

To access client appointments you need to log-into the system as an agency.

- Go to **freshstartfurniturebank.org**
- Select **For** **Agencies** from the menu bar
- Scroll down to Hudson in the city list
- Select **FSFB**
- Select your name
- Log in **[![Picture1.png](https://bookstack.freshstartfurniturebank.org/uploads/images/gallery/2024-01/scaled-1680-/V5Npicture1.png)](https://bookstack.freshstartfurniturebank.org/uploads/images/gallery/2024-01/V5Npicture1.png)**

**To schedule or cancel an appointment**

- Scroll down to the icons at the bottom of the page.
- Click on **Schedule Appointment or** **Cancel an Appointment.**
    
    
    - It will bring you to the **Main Menu** where all open referrals are listed.  
          
        [![Picture2.png](https://bookstack.freshstartfurniturebank.org/uploads/images/gallery/2024-01/scaled-1680-/fQ8picture2.png)](https://bookstack.freshstartfurniturebank.org/uploads/images/gallery/2024-01/fQ8picture2.png)

#### To cancel an appointment

- - Select the **Cancel Appointment** button.**![](https://bookstack.freshstartfurniturebank.org/media/5f1fef8473226e91ca0d773bdb3fecd2.png)**

#### To schedule an appointment:

- Click on **Schedule Appointment** button
- A list of available appointment dates will be shown 
    - If no dates appear, the referral will close before an appointment is available.
- Select the desired appointment date
- Select the appointment time
- Click the **Schedule Appointment** button.  
      
    [![Picture3.png](https://bookstack.freshstartfurniturebank.org/uploads/images/gallery/2024-01/scaled-1680-/Q3Mpicture3.png)](https://bookstack.freshstartfurniturebank.org/uploads/images/gallery/2024-01/Q3Mpicture3.png)
- Once the appointment is scheduled, you will go back to the Main Menu.
- Below you can see that an appointment for AA AA was scheduled for August 31st at 9:15.  
      
    [![Picture4.png](https://bookstack.freshstartfurniturebank.org/uploads/images/gallery/2024-01/scaled-1680-/haapicture4.png)](https://bookstack.freshstartfurniturebank.org/uploads/images/gallery/2024-01/haapicture4.png)
- If you click on the client's name, it will bring you to the Client Detail page.  
      
    [![Picture5.png](https://bookstack.freshstartfurniturebank.org/uploads/images/gallery/2024-01/scaled-1680-/aRzpicture5.png)](https://bookstack.freshstartfurniturebank.org/uploads/images/gallery/2024-01/aRzpicture5.png)

#### Extending a referral

If you need to extend a referral:

- Open the client's referral
- Press the **Extend Referral** button, 
    - This will extend the referral by 15 days one time.
    - If you need to extend the referral longer, edit the "Expire on" field and **Update** the referral.
- Go back to the main menu and refresh the page.
- You should now be able to make an appointment.